This Privacy Policy explains how Integrity Rooter & Plumbing ("we", "us" or "our") collects, uses and shares information when you visit integrityrooterandplumbing.com (the "Site") or call our referral line at (833) 819-1044. By using the Site or calling us, you agree to the practices described here.
Who we are
Integrity Rooter & Plumbing is a free referral service that connects homeowners in the Jacksonville, Florida area with independent plumbing professionals. We do not perform plumbing work ourselves.
Information we collect
Information you give us on a call
When you call, we may collect your name, phone number, service address or ZIP code, a description of your plumbing problem and any other details you choose to share, so that we can connect you with a suitable service provider.
Call recordings and call data
Calls may be recorded and monitored for quality, training, dispute resolution and fraud prevention. We and our call tracking providers may also collect call details such as your phone number, the date, time and length of the call, the general location associated with your number and the page you called from. By continuing a call after hearing or reading this notice, you consent to recording.
Information collected automatically on the Site
When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, the website that referred you, the time and date of your visit and how you interacted with the Site, including clicks on phone links.
Cookies and similar technologies
We use cookies, local storage and similar technologies to remember preferences (for example, your selected North or South Jacksonville region), measure traffic and understand which pages and buttons lead to calls. We use Google Analytics for this purpose. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.
How we use information
- To connect you with an independent plumbing professional who serves your area
- To operate, maintain and improve the Site and our call service
- To measure the performance of our pages and advertising
- To monitor call quality, train staff and resolve disputes
- To detect and prevent fraud, abuse and security incidents
- To comply with legal obligations and enforce our Terms of Use
How we share information
- Service providers you're connected with. When we connect your call, the independent plumbing professional receives the information needed to help you, such as your phone number, address and the problem you described. Their use of your information is governed by their own privacy practices.
- Vendors who support us. Call routing, call tracking, analytics and hosting providers process information on our behalf under contract.
- Legal and safety reasons. We may disclose information if required by law, subpoena or court order, or to protect the rights, property or safety of us, our users or others.
- Business transfers. If our business is sold or merged, information may be transferred as part of that transaction.
We do not sell your personal information for money. Some sharing for analytics or advertising measurement may be considered a "sale" or "sharing" under certain state privacy laws. See Do Not Sell or Share My Personal Information for how to opt out.
Data retention
We keep call records, recordings and Site data only as long as needed for the purposes described in this policy, including legal, accounting and dispute resolution needs, and then delete or de-identify it.
Security
We use reasonable administrative, technical and physical safeguards to protect information. No website or phone system is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, to opt out of certain sharing, and to not be discriminated against for exercising these rights. To make a request, email us at the address below or call (833) 819-1044. We will verify your request before acting on it. You may use an authorized agent where the law allows.
Children's privacy
The Site and our call service are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Links to other websites
The Site may link to other websites, such as government license lookups or utility websites. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the Site or our call service after a change means you accept the updated policy.
Contact us
Questions or requests about this Privacy Policy can be sent to query@integrityrooterandplumbing.com or made by calling (833) 819-1044.